RATNA KALASH JEWELLERS

Terms and Conditions

Welcome to Ratna Kalash Jewellers. These Terms and Conditions ("Terms") govern your use of our website https://ratnakalashjewellers.store (the "Site") and your purchases from our store.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Use of the Website

You must be at least 18 years old or using the site under the supervision of a parent or legal guardian.
You agree to use the website only for lawful purposes and in accordance with these Terms.

2. Product Information

All products displayed on the Site are subject to availability.
We make every effort to accurately display product images, descriptions, and prices, but errors may occasionally occur.
Slight color or design variations may occur due to photographic lighting or screen settings.

3. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate information for all purchases.
All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.
Payments are processed securely via third-party payment gateways. We do not store any card or bank details on our servers.

4. Shipping and Delivery

We aim to dispatch all orders within the timeframe mentioned at checkout.
Delivery timelines may vary based on location and courier partner.
Ratna Kalash Jewellers is not responsible for delays caused by courier companies or circumstances beyond our control.

5. Returns, Refunds, and Exchanges

Please refer to our Return and Refund Policy for detailed information.
Custom-made, made-to-order, or sale items are not eligible for return unless damaged or defective upon arrival.

6. Intellectual Property

All content on the Site, including logos, images, text, designs, and graphics, is the property of Ratna Kalash Jewellers and protected by applicable intellectual property laws.
You may not use, reproduce, or distribute any content without our written permission.

7. User Accounts

You may need to create an account to access some features. You are responsible for maintaining the confidentiality of your account information.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

8. Limitation of Liability

Ratna Kalash Jewellers shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
We do not guarantee uninterrupted access to the Site and may make changes or suspend operations without notice.

9. Privacy

Your use of this Site is also governed by our Privacy Policy, which describes how we collect and use your data.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Site after changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in bangalore.

Return and Refund Policy

At Ratna Kalash Jewellers, we take pride in the quality and craftsmanship of our jewelry. Each piece is carefully checked before dispatch. As a policy, we do not offer refunds on any purchases made through our website.

1. No Refund Policy

Once a purchase is made on https://ratnakalashjewellers.store, it is considered final.
We do not offer monetary refunds under any circumstances, including for change of mind, incorrect purchases, or sizing issues.

2. Exchange Policy (Offline Store Only)

If you are not fully satisfied with your product, you may exchange it only at our physical store within [insert number] days of purchase.
The product must be:
- Unused and in original condition
- Accompanied by the original invoice/bill
- In its original packaging with all tags intact
Exchanges are subject to physical inspection and approval by our in-store team.

3. Not Eligible for Exchange

Customized or made-to-order items
Discounted/sale products
Damaged or worn products
Products returned without original packaging or invoice

4. Damaged Items on Delivery

If you receive a product that is damaged in transit:

Contact us within 48 hours of delivery at ratnakalashjewellers@gmail.com with photos of the item and packaging.
We will evaluate the situation and guide you on possible resolutions, which may include in-store exchange (if applicable).

5. How to Request an Exchange

To initiate an exchange, please contact us at:

Ratna Kalash Jewellers
Email: ratnakalashjewellers@gmail.com
Phone: 9108979590
Store Address: 30,kamaraj road opp to union bank bangalore-42

We appreciate your understanding and thank you for shopping with Ratna Kalash Jewellers. Our goal is to ensure you find the perfect piece you’ll cherish.